Your Privacy Matters to Us

We collect information that you give us directly and information that is collected automatically when you use our website.

• Contact and business details: name, company name, job title, email address, phone number, and billing and shipping addresses.
• Order and quote details: products, sizes, quantities, event dates, quote requests, bulk inquiries and distributor applications.
• Artwork and design files: logos, images, brand guidelines and any files you upload or send to us for printing.
• Account and support information: login details, order history, support tickets, messages and image proof you share with us.
• Payment information: processed securely by our payment providers. We do not store your full card details.
• Device and usage data: IP address, browser type, pages visited, referring site and similar data collected through cookies.

We use your information to run our business and serve you better, including to:

• Process, produce, ship and track your custom display orders.
• Prepare free design proofs, 3D mockups and quotes for your projects.
• Manage your account, bulk orders and distributor relationships.
• Respond to questions, support tickets and refund or replacement requests.
• Send order updates and, where you have agreed, product news and offers. You can unsubscribe at any time.
• Improve our website, products and customer experience.
• Prevent fraud and meet our legal, tax and accounting obligations.

Your artwork belongs to you. We only use the files you send us to create proofs and produce your order.

• We never sell, license or reuse your artwork for other customers.
• We will only show your printed products in our gallery or marketing with your permission.
• We keep your files on record so reorders are quick and consistent. You can ask us to delete them at any time.
• By uploading artwork, you confirm that you have the right to use and print the logos, images and text it contains.

We do not sell your personal information. We only share it with trusted partners who help us deliver our services, such as:

• Our e-commerce platform (Shopify) and payment processors.
• Our printing facility in China and our warehouse in the USA, so your order can be produced and shipped.
• Shipping carriers such as UPS, DHL and FedEx.
• Email, customer support and analytics service providers.

These partners may only use your information to provide services to us. We may also share information if required by law, to protect our rights, or as part of a business merger or sale.

We use cookies and similar technologies to keep your cart working, remember your preferences, understand how our website is used and measure our marketing.

• Essential cookies are needed for the store and checkout to work.
• Analytics cookies help us understand traffic and improve the website.
• Marketing cookies help us show relevant ads on other platforms.

You can manage cookies through our cookie banner, your browser settings, or the Your Privacy Choices page.

We serve customers worldwide, and our operations include a production facility in China and a warehouse in the USA. Your information may therefore be processed in countries other than your own. We take reasonable steps to make sure your information is protected wherever it is processed.

We use industry-standard safeguards to protect your information, including SSL encryption across our website, PCI-compliant payment processing through our payment providers, and limited access to customer data for staff who need it. No method of online transmission is 100% secure, but we work hard to keep your data safe.

We keep your information only as long as needed to fulfil your orders, support reorders, provide customer service and meet legal, tax and accounting requirements. When it is no longer needed, we securely delete or anonymize it.

Depending on where you are located (for example, under the GDPR in Europe or the CCPA/CPRA in California), you may have the right to:

• Access the personal information we hold about you.
• Correct information that is inaccurate or incomplete.
• Ask us to delete your personal information or artwork files.
• Opt out of marketing emails at any time using the unsubscribe link.
• Opt out of the sharing of your information for targeted advertising.

To make a request, email us at business@recycledisplay.com. We will respond within 30 days and may need to verify your identity first.

Our website and services are designed for businesses and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.

Our website may contain links to other websites, such as carrier tracking pages or social media. We are not responsible for the privacy practices of those websites, so we encourage you to read their privacy policies.

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The updated version will be posted on this page with a new "Last updated" date.